Bank-Level Encryption
End-to-end encryption with the latest security standards.
Security & Privacy
At Symple Lending, security and privacy are at the center of everything we design. We're committed to protecting your sensitive financial data with industry-leading security measures.
Undergoing SOC 2 Certification
Independently audited security controls and practices.
24/7 Monitoring
Continuous security monitoring and threat detection.
Data Protection & Encryption
End-to-End Encryption
Your data is protected at every stage with end-to-end encryption using the latest security standard ciphers. We employ AES-256 encryption for data at rest and TLS 1.2 for data in transit, ensuring your sensitive financial information remains secure from the moment you submit it through our platform.
- AES-256 encryption for stored data
- TLS 1.2 encryption for data transmission
- Regular cryptographic key rotation
- Encrypted database backups
Access Controls & Authentication
Multi-Factor Authentication
All access to customer data requires multi-factor authentication (MFA), adding an additional layer of security beyond passwords to prevent unauthorized access.
Role-Based Access Control
We implement strict role-based access controls (RBAC), ensuring team members only have access to the data necessary for their specific job functions.
Data Access Policies
Symple Lending maintains comprehensive policies governing access to customer data:
- Least Privilege Principle: Access is granted based on the minimum permissions required to perform job duties
- Access Review: Regular quarterly reviews of all access permissions and immediate revocation upon role changes or termination
- Audit Logging: Comprehensive logging of all access to customer data with automated alerting for suspicious activity
- Just-in-Time Access: Time-limited access grants for specific operational needs, automatically expiring after the designated period
Infrastructure Security
Secure Cloud Infrastructure
Our infrastructure is built on industry-leading cloud platforms with best-in-class security certifications. We implement defense-in-depth strategies with multiple layers of security controls.
- Network segmentation and isolation
- Web application firewall (WAF) protection
- DDoS mitigation and rate limiting
- Regular security patches and updates
- Automated backup and disaster recovery
Vendor Management & Third-Party Security
Rigorous Vendor Security Standards
We carefully vet all third-party vendors who may access or process customer data. Our vendor management program ensures that our partners maintain security standards that meet or exceed our own requirements.
Data Processing Agreements (DPA)
Before any vendor can access customer data, we establish comprehensive Data Processing Agreements that clearly define: data handling and processing requirements, security and confidentiality obligations, data retention and deletion procedures, and incident notification requirements.
Ongoing Vendor Monitoring
Our vendor oversight doesn't end at onboarding. We continuously monitor our vendors to ensure ongoing compliance: annual security assessments and audits, review of security certifications (SOC 2, ISO 27001), security questionnaire updates, breach notification monitoring.
Privacy & Compliance
Your Privacy Rights
We respect your privacy and are committed to transparency about how we collect, use, and protect your data. We comply with applicable privacy laws and regulations, including:
- Gramm-Leach-Bliley Act (GLBA) - Financial privacy and data security requirements
- Fair Lending Laws - Equal opportunity and non-discrimination standards
- State Privacy Laws - Including CCPA and other applicable regulations
- SOC 2 Type II - Independent verification of security controls
Data Minimization & Retention
We only collect the data necessary to provide our services and match you with appropriate lending partners. Customer data is retained only for as long as required by law or business necessity, and is securely deleted when no longer needed. We maintain clear data retention schedules and automated deletion processes.
Security Monitoring & Incident Response
24/7 Security Monitoring
Our security operations center monitors systems around the clock for suspicious activity, potential threats, and security anomalies. Advanced threat detection systems provide real-time alerts to enable rapid response to potential incidents.
Incident Response Plan
We maintain a comprehensive incident response plan with defined procedures for detecting, containing, and remediating security incidents. Our team conducts regular tabletop exercises to ensure readiness and effectiveness.
Vulnerability Management
We conduct regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential security weaknesses. Our security team prioritizes and addresses vulnerabilities based on risk severity, ensuring critical issues are resolved promptly.
Security Culture & Training
Security-First Culture
Security is everyone's responsibility at Symple Lending. We invest in our team through comprehensive security awareness training and foster a culture where security considerations are integrated into every decision.
- Mandatory security training for all employees upon hiring
- Ongoing quarterly security awareness training
- Simulated phishing exercises to maintain vigilance
- Role-specific security training for developers and operations teams
- Background checks for all employees with access to customer data
Continuous Improvement
Security is not a destination, but a continuous journey. We are committed to staying ahead of emerging threats and evolving our security posture through:
Regular Assessments
- Annual third-party security audits
- Quarterly internal security reviews
- Regular penetration testing
Staying Current
- Monitoring industry security standards
- Participation in security communities
- Adoption of emerging best practices