Terms of Use
Last Updated: January 2025
IMPORTANT – BEFORE INSTALLING, ACCESSING, OR USING ANY PART OF THE SYMPLE LENDING WEBSITE LOCATED AT WWW.SYMPLELENDING.COM OR WWW.MYSYMPLELOAN.COM, LINKED WEBSITES AND MOBILE APPLICATIONS (COLLECTIVELY, THE “SITE”) AND ANY PROGRAMS, SERVICES, PRODUCTS, MATERIALS, DOCUMENTATION, AND INFORMATION AVAILABLE THROUGH THE SITE OR USED IN CONNECTION THEREWITH (COLLECTIVELY, THE “SERVICES”), YOU SHOULD READ THE FOLLOWING TERMS AND CONDITIONS CONTAINED IN THIS TERMS OF USE AGREEMENT (THE “TERMS”) CAREFULLY AS THEY GOVERN YOUR ACCESS TO AND USE OF THIS SITE AND THE SERVICES AND ARE LEGALLY BINDING ON YOU. SYMPLE LENDING IS WILLING TO LICENSE THE USE OF THE SITE TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS AND CONDITIONS CONTAINED IN THE TERMS. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS, YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE THIS SITE OR THE SERVICES AND ARE INSTRUCTED TO EXIT THIS SITE IMMEDIATELY. YOUR USE OF THE SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO EACH OF THE TERMS AND CONDITIONS STATED IN THE TERMS.
ARBITRATION NOTICE: This Agreement contains a binding arbitration agreement. The Terms affect your legal rights, including an agreement to resolve disputes that may arise between us by arbitration on an individual basis instead of by class actions or jury trials. As a condition of using this Site, you agree that any disputes pertaining to information presented herein and use of the Site shall be resolved through binding arbitration and not in a court pursuant to the Arbitration and Class Action Waiver provisions stated below.
1. Ownership of Site; Acceptance of Terms
The Site is owned and operated by Symple Lending, LLC and referred to in the Terms as collectively as “Symple Lending”, “Company,” “we”, “us”, and “our.” By accessing or using the Site or Services, you agree to be bound by the terms and conditions in the Terms and our Privacy Policy. If you do not agree with any part of these terms and conditions, you must not use the Site or Services. The Terms are a legal contract between you and Symple Lending.
2. Eligibility; Minors
The Services are not available to persons generally under the age of 18 (unless other minimum age requirements apply based on applicable state law) or to persons who are not legal residents of the United States. Symple Lending does not knowingly solicit or collect, either online or offline, information from persons under the age of eighteen. Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. BY USING THE SITE OR APPLYING FOR OR USING ANY OF THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OF AGE OR THAT YOU ARE AT LEAST THE MINIMUM AGE REQUIRED IN YOUR STATE OF RESIDENCE AND ARE A LEGAL RESIDENT OF THE UNITED STATES.
Minors. Symple Lending does not knowingly solicit or collect, either online or offline, information from persons under the age of thirteen. Symple Lending encourages parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
3. No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with the Terms. As a condition of your use of the Site, you warrant to Symple Lending that you will not use the Site for any purpose that is unlawful or prohibited by the Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for use through the Site.
All content included as part of the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Symple Lending or its service providers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Symple Lending content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Symple Lending and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Symple Lending or our licensors except as expressly authorized by these Terms.
4. International Users
The Site and the Services are controlled, operated, offered, and administered by Symple Lending from our offices within the United States. If you access the Site or Services from a location outside the United States, you are responsible for compliance with all applicable laws, restrictions, or regulations, including without limitation United States export laws and regulations.
5. Indemnification
You agree to indemnify, defend, and hold harmless Symple Lending, its officers, directors, employees, agents, and third parties providers, for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or Services, any user postings made by you, your violation of any terms of the Terms or your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Symple Lending reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Symple Lending in asserting any available defenses.
6. Arbitration
THIS ARBITRATION SECTION DOES NOT APPLY IF (1) YOU ARE A MEMBER OF THE ARMED FORCES OR A DEPENDENT OF SUCH A MEMBER COVERED BY THE FEDERAL MILITARY LENDING ACT AND (2) OUR DISPUTE INVOLVES THE EXTENSION OF CONSUMER CREDIT.
In the event the parties are not able to resolve any dispute between them arising out of or concerning the Terms or any provisions hereof, the Sites, or Services, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns the Terms, the Sites, or Services, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regard to the Terms, the Sites, or the Services, or any disputes arising as a result of the Terms, the Sites, or the Services, whether directly or indirectly, including tort claims that are a result of the Terms, the Sites, or the Services. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of the Terms, the Sites, and the Services. Notwithstanding the foregoing, either party may bring a qualifying claim or dispute in small claims court in Hillsborough County, Florida. Accordingly, both you and Symple Lending consent to the exclusive personal jurisdiction and venue of Hillsborough County, Florida.
7. Class Action Waiver
Any arbitration related to and under the Terms will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Symple Lending agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
8. Liability Disclaimer; Limitation of Liability
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SYMPLE LENDING, LLC AND ITS THIRD-PARTY SERVICE PROVIDERS MAY MAKE IMPROVEMENTS CHANGES IN THE SITE AT ANY TIME. SYMPLE LENDING, LLC AND ITS SERVICE PROVIDERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. SYMPLE LENDING, LLC and ITS THIRD-PARTY SERVICE PROVIDERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYMPLE LENDING, LLC AND ITS THIRD PARTYSERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SYMPLE LENDING, LCC OR ANY OF ITS THIRD-PARTY SERVICE PROVIDERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THIS TERMS OF USE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
9. Termination/Access Restriction/Jurisdiction and Venue
Symple Lending reserves the right, in its sole discretion, to terminate your access to the Site and the Services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida, where Symple Lending’s principal place of business is located, and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of the Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Symple Lending as a result of the Terms or use of the Site. Symple Lending’s performance of the Terms is subject to existing laws and legal process, and nothing contained in the Terms is in derogation of Symple Lending’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Symple Lending with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Symple Lending with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Symple Lending with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that the Terms and all related documents be written in English.
10. SMS Terms
Consent: By providing your phone number, you become a “Subscriber” and consent to receive calls and text messages from Symple Lending, including those made using an automatic telephone dialing system or prerecorded voice. Message and data rates may apply. No purchase is necessary. You may opt-out at any time by following the instructions provided in the messages or via email at privacy@symplelending.com.
Message Frequency Disclosure: Subscribers will receive an average of 2 SMS messages per day, depending on the Service you may opt into. Message frequency may vary based on the user's interaction with Symple Lending's services and promotions.
SMS Program Description: Symple Lending's SMS program provides updates, reminders, promotional offers, and important account-related information to Subscribers. Messages may include notifications about loan application statuses, repayment reminders, marketing or exclusive offers for Symple Lending's products and services.
“Message and Data Rates May Apply” Disclosure: Message and data rates may apply to SMS communications, depending on your mobile service provider and plan. Check with your mobile provider for details.
Opt-Out Information: You may opt-out of and unsubscribe from receiving SMS messages from Symple Lending at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message confirming your choice. You may also contact our Customer Service team to unsubscribe and opt-out from Symple Lending’s SMS program via email at privacy@symplelending.com, via telephone at 866-315-2175, or by mail to 3351 Michelson Drive, Suite 400, Irvine, CA 92612.
11. Changes to Terms; Modifications
Symple Lending reserves the right, in its sole discretion, to change or modify the Terms under which the Site is offered. Any modifications shall be effective immediately upon posting to the Site unless some other effective date is expressly stated and will supersede all previous versions. Symple Lending encourages you to periodically review the Terms to stay informed of our updates. Your use of this Site shall constitute and be deemed your unconditional acceptance of the Terms and any changes or modifications.
12. Privacy
Your use of the Site is subject to Symple Lending’s Privacy Policy and federal Privacy Notice. Please review our Privacy Policy, which also governs the Site, and informs users of our data collection practices, and federal and state privacy rights. For California Residents only, please also review our California Privacy Policy which supplements the information contained in our Online Privacy Policy and Privacy Policy.
13. Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
14. Security of your Personal Information
Symple Lending secures your personal information from unauthorized access, use, or disclosure. Symple Lending uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
15. E-mail Communications
From time to time, Symple Lending may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Symple Lending or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Symple Lending, you may opt out of such communications by Customers may unsubscribe from emails by “replying STOP” or “clicking on the UNSUBSCRIBE button.
16. External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
17. Electronic Disclosures, Signatures, and Consent (aka “E-Sign Consent”)
Please read this information carefully and print a copy and/or retain this information for future reference. By utilizing this website and clicking “Access Your Offer” or any similar box or submission button, you are submitting a request to be connected with one of our third-party advertisers or lenders, collectively “third parties.” In order to attempt to connect you with a third-party, that may offer you financial products or services, the third parties need your consent to use and accept electronic signatures, records, and disclosures (our “Disclosure and Consent for Electronic Communication Policy”). This Policy notifies you of your rights when receiving electronic disclosures, notices, information and other forms of communication. By submitting your information on our Sites, you acknowledge that you have received and reviewed this e Policy, and that you consent to conduct transactions using electronic signatures, electronic disclosures, electronic records, and electronic contract documents as further detailed in the Disclosure and Consent for Electronic Communication Policy linked above.
18. Reasonable Accommodation
Individuals with disabilities who require an accommodation to access our Services should contact us using one of the contact methods listed below. Certain accommodations may require you to provide us with advance notice.
19. Contact Information
Symple Lending welcomes your questions or comments regarding the Terms:
Symple Lending, LLC
Address: 3351 Michelson Dr Suite 400, Irvine, CA 92612
Email: cs@symplelending.com
Phone: 866-315-2175